Terms of use of the "Portofol" software system

The parties and the subject

1. The Provider grants the Client a licence to use the "Portofol" software system with the products chosen in the offer: PortoKont (accounting), PortoSEF (fiscalisation), PortoPos (the till for shops), PortoRest (venues), PortoAgjent (field sales) and PortoRent (rent-a-car). Every product is licensed separately, for one business (business number) and for the number of tills or devices stated in the offer.

2. The Client buys the right of use, not the software. The licence is activated with a code the Provider sends the Client and is valid for the period stated in the offer (usually 12 months). The accounting books for an office's first two businesses are provided free of charge, per the pricing page.

1. Payment

The Client pays the annual licence in advance (or monthly where the offer says so). After the first period the Client pays the annual renewal in advance, which includes maintenance, updates and support, so that the system keeps working. Payment is made in euro, by bank. The Provider issues an invoice under Articles 44, 45, 46 and 49 of Law No. 05/L-037 on VAT. Not renewing the licence does not delete the Client's data: it stays accessible for reading and export for 90 days after expiry.

2. Obligations

The Provider keeps the system in the cloud, daily backups, the servers, access security and compliance with the laws of the Republic of Kosovo (Law 08/L-257 on Tax Administration and Procedures, Law 05/L-037 on VAT, Administrative Instruction MF 01/2026 on fiscalisation, Law 06/L-032 on Accounting). The Provider tells the Client which devices are needed (a computer, tablet or phone with an up-to-date browser, an 80 mm thermal printer for receipts, an internet connection).

The Client provides the devices, the internet connection and their security (passwords, antivirus, physical access). The Client is responsible for the accuracy of the data entered and for the filings submitted to ATK; Portofol calculates by the encoded and published rules, but is not tax or legal advice. The Client may export their data at any time (Excel, CSV, PDF) and is advised to keep their own copies.

The parties keep the data and information exchanged confidential: business data, the software's technical details and any sensitive information. The Client's data is stored on servers in the European Union and is not given to third parties, except to ATK for fiscal receipts and the filings the Client submits themselves.

3. Maintenance and updates

The Provider updates the system from time to time; updates take effect by themselves, with no installation at the Client's. Legal changes (rates, forms, deadlines) are applied in the system as soon as they are published. Technical support is provided by email and phone during working hours. Additional development outside the offer is agreed separately, with an implementation plan and a separate invoice; the Provider is not obliged to provide it.

4. The licence

The licence is non-transferable: it is tied to the business (business number) for which it was issued and to the number of tills stated. The Client may not give access to third parties, resell the service, copy, decompile, modify or merge it with other systems without the Provider's written consent, nor present the system for their own commercial purposes without consent. The source code remains the Provider's property; the licence grants no right over it. The Client makes sure their users have their own passwords and that a departing employee's access is removed.

5. No warranty and limitation of liability

The service is provided "as is". The Provider does not guarantee results according to the Client's expectations, nor uninterrupted operation when the internet or ATK's services are down. Bugs that affect the system's operation are fixed with priority; errors arising from the Client's inaccurate data or devices are not the Provider's responsibility. To the extent the law allows, the Provider's liability is limited to the amount the Client paid for the last 12 months. The Provider is not liable for penalties, interest or losses arising from inaccurate data, from filings submitted late or from the Client's non-payment of tax obligations.

6. Termination

The Provider may suspend or terminate the licence by electronic notice when: (a) the Client does not pay the licence or renewal on time; (b) the Client breaches the points of this agreement, with immediate termination for an incurable material breach (copying, reselling, unauthorised access). The Provider may terminate the agreement wholly or partly with 3 months' written notice, refunding the Client the unused part of the advance. The Client may terminate at the end of the paid period. After termination the Client no longer uses the system; the data stays accessible for export for 90 days, then is deleted, except for records the law requires us to keep.

7. General terms

Disputes are resolved amicably; failing that, the Basic Court in Prishtina has jurisdiction. For whatever is not stated here, the legislation in force in the Republic of Kosovo applies. The Client accepts these terms by activating the licence code or by using the system. Changes are published here with a new date and notified by email 30 days in advance when material.

Contact: info@portofol.app. See also the Terms of use and the Privacy policy.